Privacy Policy

The information we collect depends on how you interact with Caryaati and which services you use.

• Information you provide, such as your name, work email, phone number, company details, enquiry content, booking information, account details, and documents you choose to submit.
• Technical information, such as IP address, browser type, device information, operating system, pages visited, timestamps, and similar diagnostic or usage data.
• Transaction and service information generated when you use booking, marketplace, support, payment, fleet, partner, or business workflow features.
• Information received from integrated service providers or business partners when required to provide a service you request.

Caryaati uses personal information only for legitimate business, service, security, and legal purposes relevant to the interaction.

• Provide, operate, maintain, and improve Caryaati products and services.
• Process enquiries, account requests, bookings, support cases, applications, and service communications.
• Authenticate users, protect accounts, prevent abuse, and investigate security or fraud concerns.
• Measure product performance and understand how website and platform features are used.
• Send operational notices and, where permitted, relevant product or service communications.
• Meet applicable legal, regulatory, accounting, and compliance obligations.

We do not publish personal information as part of normal service delivery. Information may be shared only where reasonably necessary for the relevant service or obligation.

• With authorized service providers that support hosting, communications, analytics, payments, customer support, security, or other platform operations.
• With rental companies, mobility partners, suppliers, or other business participants when sharing is required to complete a transaction or service requested by you.
• With professional advisers, regulators, courts, law enforcement, or other authorities where disclosure is required or permitted by applicable law.
• As part of a business restructuring, acquisition, financing, or similar corporate transaction, subject to appropriate confidentiality and legal requirements.

We retain personal information only for as long as reasonably necessary for the purpose it was collected, including service, contractual, dispute, security, accounting, and legal requirements.

• Caryaati uses reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, loss, misuse, or disclosure.
• No internet transmission or storage system can be guaranteed to be completely secure, so users should also protect account credentials and devices.
• Where information is processed across jurisdictions, applicable transfer and protection requirements should be followed.

Depending on the law that applies to you, you may have rights relating to your personal information.

• Request access to or correction of personal information associated with you.
• Request deletion, restriction, or objection where the applicable law provides that right.
• Withdraw consent where processing is based on consent, without affecting processing already completed lawfully.
• Manage marketing preferences or unsubscribe from non-essential communications.
• Raise a privacy question or complaint with Caryaati or the relevant authority where applicable.

Caryaati websites may use cookies and similar technologies that are necessary for functionality, security, preferences, analytics, and performance measurement.

• Browser controls may allow you to block or remove cookies, although some website features may not work correctly after doing so.
• Analytics technologies should be configured and used in accordance with applicable consent and privacy requirements.

For privacy questions, data requests, or concerns, contact the Caryaati team using the details below.

• Email: [email protected]
• Address: D-FXD-1001, Dubai Digital Park Building A5, Dubai Silicon Oasis, Dubai, UAE.
• Please do not send passwords, payment card details, or other unnecessary sensitive credentials by email.